Privacy Policy

I am committed to protecting and respecting your privacy.

This Policy explains when and why I collect personal information about people who visit my website, how I use it, the conditions under which I may disclose it to others and how I keep it secure.

I may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using my website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and my privacy practices should be sent by email to sayhi@antjesmiles.com.

How do I collect information from you?

I obtain information about you when you use my website, for example, when you contact me about products and services, when you make a purchase in my shop or when you register to receive my newsletter.

Specifically, I am using Google Analytics to collect data about my website’s performance. The only data Google is fetching that is defined as personally identifiable is the IP address for geo-location purposes. Even though I do not have access to your IP address in the Google Analytics reports, I have set up IP anonymisation. The result of this is that Google will anonymise the IP address as soon as technically feasible by removing the last octet of the IP address (your IP becomes 123.123.123.0 — where the last portion/octet is replaced with a ‘0’). This will happen before storage and processing begins. “The full IP address is never written to the disk” when this IP anonymisation is enabled.

What type of information is collected from you?

The personal information I collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from me, your payment information is not held by me, it is collected by my third party payment processor which is currently PayPal, who specialise in the secure online capture and processing of credit/debit card and Paypal transactions.

How is your information used?

I may use your information to:

  • process orders that you have submitted;
  • to carry out my obligations arising from any contracts entered into by you and me;
  • seek your views or comments on the services I provide;
  • notify you of changes to my services;
  • send you communications which you have requested and that may be of interest
  • to you. These may include information about my products and services, promotions and special offers, and my newsletter with content that might be of interest to you.

I review my retention periods for personal information on a regular basis. I am legally required to hold some types of information to fulfil my statutory obligations (for example tax statements, especially in the EU MOSS tax scheme which I am bound to). I will hold your personal information on my systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with me.

Who has access to your information?

When data is collected because you are using my website, are contacting me through my website or sign up for my newsletter, only I will have access to your information.

When you make a purchase through my web shop your information if collected by my third party payment processor (currently PayPal) in order to process the transaction. This is an automated process using technology. Only I, as an individual person, will have access to your billing and contact information, but I will not be able to access your payment information which is securely handled by my payment processor.

I will not sell or rent your information to third parties.

I will not share your information with third parties for marketing purposes.

Third Party Product Providers I work in association with: I may pass your information to my third party product providers, for the purposes of completing product orders on my behalf (for example to process purchases of physical products that I am re-selling through my web shop). However, when I use third party product providers, I disclose only the personal information to them that is necessary to deliver the product to you and I have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that I will not release your information to any other third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or I am required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from me. If you do not want to receive direct marketing communications from me about my products and services or my newsletter, then you can unsubscribe from the emails I am sending to you directly from within those emails at any time.

I will not contact you for marketing purposes by email unless you have given your prior consent.

I will never contact you for marketing purposes by post, phone or text message.

How you can access and update your information

The accuracy of your information is important to me. If you change email address, or any of the other information I hold is inaccurate or out of date, please email me at: sayhi@antjesmiles.com. You have the right to ask for a copy of the information I hold about you (I may charge €10 for information requests) to cover my costs in providing you with details of the information I hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give me personal information, I take steps to ensure that it’s treated securely. I have set up an SSL certificate for my website which ensures that all data passed between the web server and browsers remain private and integral through encryption. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

When you are on a secure page like mine, a lock icon will appear in web browsers such as Google Chrome or Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while I strive to protect your personal information, I cannot guarantee the security of any information you transmit to me, and you do so at your own risk. Once I receive your information, I make my best effort to ensure its security on my systems. Where I have given you (or where you have chosen) a password which enables you to access certain parts of my website, you are responsible for keeping this password confidential. I ask you not to share your password with anyone.

Profiling

I may analyse your personal information to create a profile of your interests and preferences so that I can contact you with information relevant to you. I may make use of additional information about you when it is available from external sources to help me do this effectively. I may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, my website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, I use cookies to store your currency preference. Those are technical cookies strictly necessary for the provision my service (Examples are preference cookies, session cookies, load balancing, etc.). This helps me to improve my website and deliver a better more personalised service. Those cookies are exempt from consent requirements which is why you don’t see a consent request when entering my website.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using my website.

Links to other websites

My website may contain links to other websites run by other organisations. This privacy policy applies only to my website‚ so I encourage you to read the privacy statements on the other websites you visit. I cannot be responsible for the privacy policies and practices of other sites even if you access them using links from my website.

In addition, if you linked to my website from a third party site, I cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

I am concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide me with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of my servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to Germany. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If I transfer your information outside of the EU in this way, I will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use my services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

I keep this Policy under regular review. This Policy was last updated in May 2018.